Terms and Conditions

1. Your first visit

The first clean carries a one-off extra charge to cover the time needed to remove dirt that has built up on the windows and frames. The amount depends on the size of the property. After the first clean, you pay the regular price for the frequency you have chosen.

2. How our cleaning works

We use a purified water system, which is very effective at removing everyday dirt from windows and frames. Pure water will not remove dirt left by building work (such as plaster, concrete or paint), stickers, adhesive or stains on windows or frames. Please let us know when you book if any of these are on your property.

3. Frequency

We offer 4, 6 or 8 weekly cleans. Visit dates can vary because of the weather or other things outside our control.

4. Weather

We work all year round. We can still clean in light rain or showers, and the rain does not affect the quality of the clean because we use purified water.

5. Access

We aim to be very reliable. We will contact you the day before your clean, so please make sure gates are unlocked and we can get to your windows. If we will not be able to clean your property, please let us know as soon as possible. If we cannot get access and you have not told us beforehand, we reserve the right to charge the full amount.

6. Complaints

We aim to give you the best clean possible. If you are not happy with your clean, please contact us within 24 hours and we will come back and re-clean your windows free of charge. If you contact us after 24 hours, we may not be able to re-clean them free of charge. Please note we do not give refunds.

7. Your information

Customer information is stored on a secure system and is not shared with any other company, as required by data protection law.

8. Payments

Customers on our 4, 6 or 8 weekly rounds pay by Direct Debit through GoCardless, which you can set up on our Payments page. Payments are collected automatically 5 days after each clean.